Subscription cancellation letter: free template
A written cancellation letter creates a dated record that you cancelled, which matters if the business keeps charging you. It can also demand a refund of charges made after your cancellation date. Copy the template below, or pick your state: some states have their own automatic-renewal law, and the state sample cites it.
The template
Replace everything in [brackets]. Delete the options in brackets that don't apply.
[Your full name]
[Your street address]
[City, State ZIP]
[Your email]
[Date]
[Company name]
[Company address or customer service email]
RE: Notice of cancellation and demand for refund, [service name]
Dear [Company name],
I signed up for [service name], account [account number or email], on [signup date]. I tried to cancel on [date] by [website / app / phone / email]. I was charged $[amount] on [date] [and $(amount) on (date)] after that date.
Under the federal Restore Online Shoppers' Confidence Act (15 U.S.C. § 8403), a business that sells a subscription online with automatic charges must provide a simple way for the consumer to stop recurring charges. [Add your state's automatic-renewal law if your state has one.]
Please treat this letter as written confirmation that my subscription is cancelled, and stop all further charges. I also request a refund of $[total charged after cancellation] by [date, usually 10 to 14 days from today].
If I do not receive the refund by that date, I intend to pursue my remaining options, which may include disputing the charges with my card issuer and filing a complaint with [your state attorney general's consumer protection office]. Please direct any response to me in writing at the address above.
Sincerely,
[Your full name]
Prepared by the sender using DisputeKit, a self-help document tool. Not legal advice. DisputeKit is not a law firm.
What to fill in
- The date you first tried to cancel and how. Screenshots or emails are useful evidence.
- Every charge made after that date, with dates and amounts.
- Your state's automatic-renewal law, if it has one. The FTC's 2024 click-to-cancel rule was struck down in court, so don't cite it.
- A refund date. Ten to fourteen days is typical.
How to send it
- Send it by email to the company's support address and keep a copy; for gyms and memberships, certified mail is safer.
- Ask for written confirmation of the cancellation.
- If charges continue, dispute them with your card issuer. Federal law gives you 60 days from the first statement that showed the charge.
The same letter with your state's law
Each state sample cites the state's own law and, for deposits, its deadline.
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
Rather not fill in blanks?
The free rights check works out your law, dates and amounts. You only pay if you want the finished letter.
General legal information, not legal advice. DisputeKit is not a law firm.