DisputeKit / States / Connecticut
Your consumer rights in Connecticut
What Connecticut and federal law say about getting a security deposit back, refunds and cancelling subscriptions, with the law cited and a sample letter for each.
Security deposits
21 days. Under Connecticut General Statutes § 47a-21, a landlord must return the security deposit plus accrued interest, or the balance after deductions together with a written statement itemizing the nature and amount of the damages within 21 days. The clock starts when you move out and hand back possession of the unit. If your landlord got your forwarding address late, the deadline is 15 days after they received it, if that is later. A court may also award twice the amount of the security deposit if the landlord does not return it or provide the itemized statement as required (if the only violation is unpaid interest, the greater of $10 or twice the interest).
Refunds
If a company won't refund you, send a written demand with a clear deadline. If you paid by credit card, you may also be able to dispute the charge: Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.
Subscriptions
Connecticut has its own automatic-renewal law for subscriptions, on top of the federal Restore Online Shoppers' Confidence Act.
Small claims and complaints in Connecticut
- Connecticut consumer law
- Connecticut General Statutes § 42-110b (Connecticut Unfair Trade Practices Act)
- Where to file a complaint
- Connecticut Attorney General, Consumer Complaint
- Small claims limit
- $5,000 (up to $15,000 for home improvement contract claims); a tenant may be awarded double the deposit even above $5,000
- Filing fee
- $95 entry fee