DisputeKit / Connecticut
How to cancel a subscription that won't let you cancel in Connecticut
Connecticut General Statutes § 42-158ff requires a business that enters into a consumer agreement online with an automatic renewal or continuous services provision to let the consumer cancel online, without any offline step, through a prominent direct link or button or a ready-to-send email, and the business may not obstruct or delay cancellation.
What the law says
Under Connecticut General Statutes § 42-126b, if a business does not give the required notice of the right to cancel an automatically renewing contract for consumer products or services, products or services furnished after the contract period are deemed an unconditional gift.
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Connecticut Attorney General, Consumer Complaint.
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
Connecticut General Statutes § 42-158ff requires a business that enters into a consumer agreement online with an automatic renewal or continuous services provision to let the consumer cancel online, without any offline step, through a prominent direct link or button or a ready-to-send email, and the business may not obstruct or delay cancellation. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.