DisputeKit / Arkansas
How to cancel a subscription that won't let you cancel in Arkansas
Arkansas Code § 4-86-112 requires a business that lets a consumer accept an automatic renewal or continuous service offer online to allow the consumer to cancel exclusively online, at will, through a prominent direct link or button or a ready-made cancellation email, without steps that obstruct or delay cancellation.
What the law says
Under the same law, cancellation must be available in the same medium the consumer used to sign up, a business may not charge for an automatic renewal without the consumer's consent to the offer terms, and a violation is an unfair or deceptive act or practice under the Arkansas Deceptive Trade Practices Act.
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Arkansas Attorney General, Consumer Protection Division.
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
Arkansas Code § 4-86-112 requires a business that lets a consumer accept an automatic renewal or continuous service offer online to allow the consumer to cancel exclusively online, at will, through a prominent direct link or button or a ready-made cancellation email, without steps that obstruct or delay cancellation. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.