DisputeKit / Tennessee
How to cancel a subscription that won't let you cancel in Tennessee
Tennessee law (Tenn. Code Ann. § 47-18-133) requires a business making an automatic renewal or continuous service offer to provide a toll-free number, email address, postal address or another cost-effective, timely and easy-to-use way to cancel, and a consumer who signed up online must be allowed to cancel exclusively online.
What the law says
Under the same law, if a business charged the consumer without first obtaining affirmative consent to the automatic renewal terms, it must refund the charge when the consumer asks within 7 days of the charge.
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Tennessee Attorney General, Consumer Protection.
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
Tennessee law (Tenn. Code Ann. § 47-18-133) requires a business making an automatic renewal or continuous service offer to provide a toll-free number, email address, postal address or another cost-effective, timely and easy-to-use way to cancel, and a consumer who signed up online must be allowed to cancel exclusively online. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.