DisputeKit / New York
Sample New York refund demand letter
This is a complete example with made-up names. The law, deadline and wording are the same ones DisputeKit uses. To get one with your own facts, dates and amounts calculated for you, start with a free rights check.
Jordan Lee
215 Union Street, Apt 2R
Brooklyn, NY 11231
October 6, 2026
Brightline Furniture Inc.
1200 Commerce Way
Austin, TX 78701
RE: Demand for Refund, Order BF-20931
Dear Brightline Furniture Inc.,
On August 10, 2026 I paid $649.00 for a standing desk (order BF-20931). The item was not delivered. Delivery was promised by August 24, 2026. I requested a refund on September 2, 2026. I have not received a refund.
Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, a seller that cannot ship within the promised time (or within 30 days if no time was stated) must offer the buyer the option to cancel and receive a prompt refund.
New York General Business Law § 349 prohibits deceptive acts and practices in the conduct of any business.
I request payment of $649.00 by October 20, 2026, by check mailed to the address above.
I would prefer to resolve this without further steps.
Please direct any response to me in writing at the address above.
Sincerely,
Jordan Lee
Prepared by the sender using DisputeKit, a self-help document tool. Not legal advice. DisputeKit is not a law firm.
Why this letter works
- It states only facts the sender can prove, with exact dates and amounts.
- It cites the specific law and explains the deadline in one sentence.
- It asks for a specific amount by a specific date, and says how to pay.
- It mentions next steps without threats or accusations.