DisputeKit / Minnesota
How to cancel a subscription that won't let you cancel in Minnesota
Minnesota's automatic renewal law (Minn. Stat. §§ 325G.56 to 325G.62) lets a consumer cancel an automatic renewal or continuous service agreement at any time, requires a seller whose website has account or subscription management features to offer a clear online cancellation option, and bars the seller from using misrepresentations or unfair or abusive tactics to delay or avoid a cancellation.
What the law says
Under the same law, any good sent under such an agreement without first obtaining the consumer's affirmative consent is an unconditional gift to the consumer; this rule covers goods only.
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Minnesota Attorney General's Office, File a Complaint.
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
Minnesota's automatic renewal law (Minn. Stat. §§ 325G.56 to 325G.62) lets a consumer cancel an automatic renewal or continuous service agreement at any time, requires a seller whose website has account or subscription management features to offer a clear online cancellation option, and bars the seller from using misrepresentations or unfair or abusive tactics to delay or avoid a cancellation. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.