DisputeKit / Kentucky
How to cancel a subscription that won't let you cancel in Kentucky
Kentucky law (KRS 365.402) requires a business that makes an automatic renewal or continuous service offer to provide a cost-effective, timely, and easy-to-use way to cancel, and a consumer who accepted the offer online must be allowed to cancel exclusively online.
What the law says
Under KRS 365.406, a business that fails to comply with these requirements for the first time must provide a prorated refund from the start of the most recent term to the date it was notified of and corrected the error.
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Kentucky Attorney General, Office of Consumer Protection (Consumer Complaint and Mediation Request).
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
Kentucky law (KRS 365.402) requires a business that makes an automatic renewal or continuous service offer to provide a cost-effective, timely, and easy-to-use way to cancel, and a consumer who accepted the offer online must be allowed to cancel exclusively online. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.