DisputeKit / Idaho
How to cancel a subscription that won't let you cancel in Idaho
Idaho Code § 48-603G requires a seller of a subscription that renews automatically and was entered into online to provide a cost-effective, timely and easy-to-use online way to cancel, without an extra fee to cancel; if a phone number is offered for cancellation, it must be toll-free.
What the law says
For online subscriptions that renew for terms of 12 months or more, the seller must send a renewal notice 30 to 60 days in advance that describes the goods or services, states the price, and gives at least one free way to cancel.
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Idaho Attorney General, Consumer Protection Division.
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
Idaho Code § 48-603G requires a seller of a subscription that renews automatically and was entered into online to provide a cost-effective, timely and easy-to-use online way to cancel, without an extra fee to cancel; if a phone number is offered for cancellation, it must be toll-free. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.