DisputeKit / Georgia
How to cancel a subscription that won't let you cancel in Georgia
The Georgia Online Automatic Renewal Transparency Act (O.C.G.A. § 10-1-439.8) requires a business that lets a consumer accept an automatic renewal or continuous service offer online to allow the consumer to cancel online, for example through a clear and conspicuous cancellation link or a ready-made cancellation email.
What the law says
Under the same Act, goods, wares, merchandise or products sent under an automatic renewal or continuous service agreement without first obtaining the consumer's consent are deemed an unconditional gift (this rule covers goods only).
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Georgia Attorney General's Consumer Protection Division.
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
The Georgia Online Automatic Renewal Transparency Act (O.C.G.A. § 10-1-439.8) requires a business that lets a consumer accept an automatic renewal or continuous service offer online to allow the consumer to cancel online, for example through a clear and conspicuous cancellation link or a ready-made cancellation email. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.