DisputeKit / Colorado
How to cancel a subscription that won't let you cancel in Colorado
Colorado law (C.R.S. § 6-1-732) requires a business that offers an automatic renewal contract to a Colorado consumer to provide a simple, cost-effective, timely, easy-to-use and readily accessible way to cancel, such as a one-step online cancellation link or, where the consumer regularly uses the service in person, an in-person cancellation option.
What the law says
The same law requires the business to send the consumer a written acknowledgment of the renewal terms, the cancellation policy and how to cancel, and to notify the consumer of any material change in the terms together with cancellation information.
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Colorado Attorney General, Consumer Protection Section.
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
Colorado law (C.R.S. § 6-1-732) requires a business that offers an automatic renewal contract to a Colorado consumer to provide a simple, cost-effective, timely, easy-to-use and readily accessible way to cancel, such as a one-step online cancellation link or, where the consumer regularly uses the service in person, an in-person cancellation option. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.