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How long does a company have to ship my order?

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, a seller that cannot ship within the promised time (or within 30 days if no time was stated) must offer the buyer the option to cancel and receive a prompt refund. This federal rule applies to mail, internet and telephone orders of goods in every state. Services and some other purchases are not covered.

See exactly what applies to your dates and amounts, with the conditions for your state.

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Built from our state rules, checked against the official text (latest check October 10, 2026); not yet reviewed by an attorney. General information, not legal advice. How we check

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