DisputeKit / Utah
How to cancel a subscription that won't let you cancel in Utah
Utah's Automatic Renewal Contracts Act (Utah Code § 13-70-201) requires a business to send a clear notice of the renewal date, the total renewal cost and the options for cancellation 30 to 60 days before a contract renews for a paid term longer than 45 days, and at least three days before a free trial ends; an automatic renewal provision that violates this section is void.
What the law says
Under the federal Restore Online Shoppers' Confidence Act (15 U.S.C. § 8403), a business that sells a subscription online with automatic charges must provide a simple way for the consumer to stop recurring charges.
The Utah Consumer Sales Practices Act (Utah Code § 13-11-4) provides that a supplier that engages in a deceptive act or practice in connection with a consumer transaction violates the Act, whether before, during, or after the transaction.
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Utah Division of Consumer Protection, Complaint Portal.
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
Utah's Automatic Renewal Contracts Act (Utah Code § 13-70-201) requires a business to send a clear notice of the renewal date, the total renewal cost and the options for cancellation 30 to 60 days before a contract renews for a paid term longer than 45 days, and at least three days before a free trial ends; an automatic renewal provision that violates this section is void. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.