DisputeKit / Oregon
How to cancel a subscription that won't let you cancel in Oregon
Oregon's automatic renewal law (ORS 646A.295) requires a business making an automatic renewal or continuous service offer to provide a toll-free number, email address or other cost-effective, timely and easy-to-use way to cancel, and to obtain the consumer's affirmative consent before charging.
What the law says
Under the same law, goods, wares, merchandise or products sent without the consumer's affirmative consent are deemed an unconditional gift to the consumer.
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Oregon Department of Justice, Consumer Protection.
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
Oregon's automatic renewal law (ORS 646A.295) requires a business making an automatic renewal or continuous service offer to provide a toll-free number, email address or other cost-effective, timely and easy-to-use way to cancel, and to obtain the consumer's affirmative consent before charging. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.