DisputeKit / Delaware
How to cancel a subscription that won't let you cancel in Delaware
Delaware law (6 Del. C. § 2732) requires a business offering an automatically renewing consumer contract to provide a cost-effective, timely and easy-to-use way to cancel, and a consumer who entered into the contract online must be permitted to cancel it online.
What the law says
For contracts that renew so that they last more than 12 months, the seller must notify the consumer 30 to 60 days before the cancellation deadline, including the procedure to cancel (6 Del. C. § 2734).
Cancel in writing
A written cancellation notice sent by email and certified mail creates a dated record that you cancelled. Ask for written confirmation and a refund of any charge made after your cancellation date.
If charges continue, dispute them with your card issuer and file a complaint with the Delaware Department of Justice, Consumer Protection Unit.
Steps
- Note the date you first tried to cancel
- Send a written cancellation notice
- Demand a refund of later charges
- Dispute charges with your card issuer if they continue
Common questions
What if they say I can only cancel by phone?
Delaware law (6 Del. C. § 2732) requires a business offering an automatically renewing consumer contract to provide a cost-effective, timely and easy-to-use way to cancel, and a consumer who entered into the contract online must be permitted to cancel it online. A written notice also protects you if a phone cancellation is never processed.
Can I get charges after cancelling refunded?
You can demand them in writing and dispute them with your card issuer. Under the Fair Credit Billing Act, a billing-error dispute must reach the card issuer in writing within 60 days after the first statement showing the charge.